Frequently Asked Questions

Set up takes approximately 2-5 working days, providing the content is supplied to deadline, proofs are returned promptly, and you choose Stripe as your payment gateway. We do work with other gateway providers but they can take longer to integrate and test.

We style Gift Voucher Brilliance to complement your website and branding. We consider button and banner colours and have a choice of Times New Roman or Arial fonts for text.

Gift Voucher Brilliance is self-managed for editing and adding voucher content, for tracking, redeeming and reporting gift voucher sales. We provide a training session prior to go-live and supply a supporting help document. We also supply a YouTube video training link.

Payments must be taken through an ecommerce payment gateway. If you don’t have a payment gateway we can help. We Integrate with Stripe, Secure Trading, World Pay, Pay Pal, Sage Pay, Realex, Elavon and First Data. We recommend Stripe and we are a Secure Trading official partner. The process and service with them is secure and swift and we can put you in touch with our dedicated relationship manager.

Every gift voucher generated through Gift Voucher Brilliance is generated with a unique identity code, each voucher, be it unredeemed, redeemed or expired is logged and listed in Gift Voucher Brilliance and can be searched for by code or by name of purchaser.

We have several pricing options available. One of our client team can carefully consider the most appropriate price package for you. Our model is a commission-based platform.

Commission is payable on invoice which is issued on the 1st of every month and payable within 14 days.

A remote training session is included in the setup process. Supporting training documents are supplied following the training session and videos are available. Full support is 9am-5pm Monday – Friday by email or telephone. Limited out of hours support is available up to 8pm in the evening and during the weekend for business-critical queries.

There is no cap on the number of vouchers you can sell online.

Discount codes can be set up which are useful for promotions. There is also a hidden voucher area for creating secret deals which work particularly well when used in tandem with digital marketing campaigns.

Yes, the management system is set up to generate and manage both online sales and over the desk/phone sales along with complimentary vouchers.

During the set-up process we offer you the choice of eight template styles and ask you to choose just one. We also offer a bespoke voucher design* service.

Vouchers are delivered by email or by post. Email delivery includes a scheduling calendar for specific date delivery. Postal options are despatched by our in-house fulfilment team via Royal Mail 1st class envelope or box, as decided by the customer. **

Refunds are at the discretion of the property and we recommend that the refund is actioned in your payment gateway. The voucher can then be voided in Gift Voucher Brilliance.

The voucher can carry redemption information specific to your T&Cs. We recommend that vouchers are redeemed on arrival and logged straight away in the Gift Voucher Brilliance management system.

Specific expiry dates can be pre-set per voucher. Any unredeemed vouchers that have expired are still trackable in the Gift Voucher Brilliance management system. Approx. 25% of gift vouchers are never redeemed, allowing additional revenue to go straight to your business.